Privacy Policy

A Legal Disclaimer

The information provided in this Privacy Policy is for general informational purposes and outlines how Impala Electrical collects, uses, and protects personal information through its website and services. While we aim to ensure this policy reflects current privacy obligations under Australian law, it should not be considered legal advice. Businesses may have different privacy obligations depending on their operations, and you may wish to seek independent legal advice to ensure compliance with applicable laws.

Privacy Policy - The Basics

Impala Electrical respects your privacy and is committed to protecting the personal information you provide when using our website or contacting us for services.

This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

Personal information refers to information that identifies you or could reasonably identify you, such as your name, email address, phone number, or service address.

We collect personal information only when it is necessary to provide our services, respond to enquiries, process bookings, or improve our website and customer experience.

Impala Electrical takes reasonable steps to ensure that personal information is stored securely and protected from misuse, loss, unauthorised access, modification, or disclosure.

What to Include in the Privacy Policy

Information We Collect

We may collect personal information when you:

Contact us through our website
Request a quote or service
Send us an email or enquiry
Interact with our website

This information may include:

Name
Email address
Phone number
Service address
Any information you voluntarily provide in enquiries

How We Use Your Information

The personal information we collect may be used to:

Respond to enquiries and provide customer support
Provide quotes or electrical services
Schedule bookings or appointments
Improve our website and services
Comply with legal or regulatory obligations

We do not sell or rent your personal information to third parties.

Sharing of Information

We may share personal information with trusted service providers where necessary to operate our business (for example, website hosting providers or service management platforms). These providers are expected to handle information securely and in accordance with privacy laws.

We may also disclose information if required by law.

Website Data and Cookies

Our website may use basic analytics tools or cookies to improve user experience and understand how visitors interact with our website. Cookies do not typically identify individuals but may collect general usage information.

You can adjust your browser settings to decline cookies if you prefer.

Security of Personal Information

Impala Electrical takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no internet transmission can be guaranteed to be completely secure.

Access and Correction

You may request access to the personal information we hold about you or request corrections if the information is inaccurate.

To make a request, please contact us using the details below.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Impala Electrical
Email: admin@impalaelectrical.com.au
Phone: 0447 353 589